Will my badge look exactly like the preview?

Every effort is made to produce the badge as near exactly as shown, but it must be remembered that the computer generated image is only a representation. Your badge will look remarkably similar to the final computer generated image.

How long will it take to receive my badge?

The manufacturing process takes about 5-6 weeks, and an additional week should be allowed for shipping.

Is it possible to expedite my badge order?

Badges are produced in the order they are received. Please note that if you choose expedited shipping for your badge, this only shortens the shipping time, not the production time.

Why are my choices different on some of your badges?

Not all items are available in all finishes.

What is your Return Policy?

Badges may only be returned if the error made is ours. Please be very careful with all entries, including spelling, font finish and attachment style. You may not return a badge that you ordered incorrectly.

Can I change or cancel my order once it has been submitted?

No. Orders are placed into production immediately and changes cannot be made once production begins. For this reason, it is important that you carefully review your order before submitting it to us. If you have any questions, please contact us before placing the order.

Is it safe to order my badge online?

Yes.  All orders are processed using our fully secure server and all information transmitted is fully encrypted.

How can I order if I don't have a credit card or don't want to order online?

You may configure your badge on-line using our preview system, then email the completed badge configuration to us at the email address below. Once we have received your payment by check or money order, we will begin production of your badge. (Please note that checks must clear payment before your order will be processed.)

orders@nationalbadgecompany.com

Payment should be mailed to:

National Badge Company, LLC
P.O. Box 2144
Port Hueneme, CA 93044

Do you offer discounts on larger orders?

Many agencies have websites and use our affiliate program that provides for "rebates" on all badges ordered through our affiliates' links. Please use our affiliates program to sign up for this option which will provide discounts for orders of any size.

What is your Privacy Policy?

We do not sell or otherwise share your information with any other parties.

How are your shipping and handling charges calculated?

There is no charge for basic shipping, we only charge for special shipping options such as two-day or overnight delivery.

Do you make other badges not shown or custom badges and seals according to my own design?

The minimum order for custom work is normally 25 badges, plus the cost for art work and any necessary die casting.  Please contact us for specialty orders if you plan to order more than 25 badges and wish to discuss pricing.

What are your requirements for documentation of eligibility to purchase badges?

Most of the badge orders we receive do NOT require any documentation. However, certain types of badges require that the customer provide documentation verifying authorization:

1. Badges that reference Law Enforcement Agencies or Titles (ex: Police, Officer, Sheriff, etc) must fax, email or mail official photo identification card.

2. Badges referencing Homeland Security require authorization from the Department of Homeland Security.

3. While we can fulfill orders with Federal seals (all seals on our "Restricted" menu), due to security reasons they cannot be shipped to a PO Box or personal residence. Badges with a Federal (Restricted) seal must be sent to your department. U.S. Government badges will require U.S. Government Agency authorization.

4. US MARSHAL badges must be issued by the US Marshal Service only. Manufacturers are not allowed to manufacture these badges.

Authorization Letters & Photo ID Cards can be faxed to 1-888-224-9975, emailed to: info@nationalbadgecompany.com or mailed to: National Badge Company, Attn: Verification Dept., P.O. Box 2144, Port Hueneme, CA 93044. For only the types of badges listed in 1-3 above, badge orders will not be processed or manufactured until we have received all necessary documentation. Please note your order number on any information you send. We will keep your information on file so you will not need to send it every time you order. All badges will be further reviewed by our Badge specialists, who may request further proof of identification as deemed necessary.

ADMINISTRATIVE FEE: Customers who place orders for the types of badges listed in 1-3 above are responsible for providing the documentation specified above. Customers who do not or cannot provide the necessary information within 30 days of their order will have their order cancelled. Their credit card will be credited with a refund minus an administrative fee equal to 25% of the total order price.  Customers are required to acknowledge these terms and conditions at they time they place their on-line order.